Below are our SOPs including turnaround times, campaign structure, reporting, and analytics for each service tier.
* Based on available API data with 2 rounds of layout changes
** Based on available API data with 4 rounds of layout changes per month
***Keep in mind this is for optimizations that should be small changes to the account, not a complete restructure. A complete restructure will 1. negatively impact performance and 2. will be considered a new build.
**** Based on availability, access, and client participation with their CRM developer.
***The term "urgent" is reserved for situations where a significant issue is present, such as a website is down. Likewise, an urgent request may arise if a client expresses a desire to terminate their services and a report becomes necessary to preserve our working relationship. It is essential to emphasize that these urgent scenarios should be rare occurrences and not misused.
The pricing and SOPs outlined do not apply to the MUDD account.
Need more information? Reach out to kayleigh@rambunctiousrhino.com
RAMBUNCTIOUS RHINO OBSERVED HOLIDAYS
Wednesday, January 1 2025 - New Years Day
Monday, January 20 2025 - MLK Day
Monday, February 17 2025 - Presidents Day
Monday, March 17 2025 - St. Patrick’s Day
Monday, May 26 2025 - Memorial Day
Thursday, June 19 2025- Juneteenth Day
Friday, July 4 2025 - Independence Day
Monday, September 1 2025 - Labor Day
Wednesday, November 26 2025 - Skeleton
Thursday, November 27 2025 - Thanksgiving
Friday, November 28 2025 - Skeleton
Wednesday, December 24 2025 - Christmas Eve - Skeleton
Thursday, December 25 2025 - Christmas
Friday, December 26 2025 - Skeleton
Wednesday, December 31 2025 - New Years Eve - Skeleton